Read Below for the Step Protect Plus, LLC. Business Terms
Important Note Regarding Credit Card Orders:
- On each credit card order a process fee of 2.3% will be added to final bill.
Goods & Services:
- Our hardwood surface and stair protection pads are made of recyclable, heavy duty B fluted corrugated cardboard, which adheres to desired surface through
- the use of two adhesive strips, located on back of each pad, and when removed will not alter the finish of the hardwood in any way.
- To adhere pad to desired surface/stair simply remove protective film located on both adhesive strips on back of pad.
- Our standard size for step protection is 36″ x 10″, however we can provide custom size orders of almost any proportion.
- Our main two carriers are UPS and USPS and for larger orders we may use a freight provider.
- For smaller orders please allow four to seven business days for delivery.
- On larger orders shipment delivery time may vary but estimated handling time can be anywhere from one to three weeks.
- Note: The above pertains to orders in U.S. For International orders please email our sales team for delivery details.
Refund & Return Policy:
- Full refund excepted within fourteen (14) days of delivery on pads where protective adhesive film has not been removed from any adhesive strip.
- Original shipping costs will not be refunded.
- Customer responsible for return shipping.
- Please be sure to have tracking information for returns.
- All custom size orders and orders that have customized printing are not eligible for return/refund.
- to us is used by us only.
- Your phone number will only be used in the event that there is a problem with your order, and we can not reach you via email.
- Your email address is used only should we need to get hold of you for order clarification, etc.
- At some point we may send out emails mentioning special sales or items. If you receive one of these emails and would not like to receive any more, you may opt
- out at any time by emailing us the request. However, by doing so, of course you will no longer be notified of or eligible for any special sales.